This course is designed to assist you apply the skills of emotional intelligence and in doing so improve your impact, influence and resilience.

Emotions impact on the way we think, learn, teach, lead, collaborate and problem solve. Emotional intelligence involves a set of skills that help us perceive, understand and manage emotions, both within ourselves and others. You can apply these skills to improve your self-awareness, resilience, influence and relationships within and outside of the workplace.


The course is suitable for managers, team leaders and staff looking to develop tools and techniques to effectively apply emotional intelligence.

Learning Outcomes

Following the training participants will be able to:

  • Demonstrate greater self-awareness
  • Demonstrate improved empathy
  • Improve your personal resilience
  • Positively influence others emotions to drive high performance
Hear from participants

The in-house training was professionally conveyed and the content was presented allowing the team to gain insightful knowledge on these topics. Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services

The content was tailored and the right-fit facilitator was matched to our company needs. The quality of the training, client support and overall service was of the highest standard. Agata Wypych, HR & Operations Manager at Excelian Limited

We found the facilitators consistently delivered to an exceptional standard and the learning materials were of high quality. Emma McEvoy, Manager Learning and Development at Australian Paper

The training provided was relevant, engaging and well received by our team. I highly recommend the efficient and professionalism of the Corporate in-house training department. Cathy Gracey, HR Manager at Queensland South Native Title Services

At a glance
What you'll get
  • Presentations
  • Practical tools and techniques
  • Skills practice and experiential activities
  • Emotional intelligence self-assessment online as pre-work
1 day
Maximum group size
Up to 18 people per group
Related courses

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Talk to us about customising a course to your needs.
1300 239 978