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APPLIED EMOTIONAL INTELLIGENCE

There is a wealth of literature detailing the impact emotion has on individuals’ performance. This research has shown, for example, that people perform their best at work when they feel involved in purposeful work that develops who they are, and when they feel valued, cared for, consulted, respected, informed and understood. This research has also shown that people often perform their worst when they feel unproductive feelings, such as feeling overly worried, frustrated, concerned, stressed, inadequate and fearful.

Emotional intelligence involves a set of skills that help us perceive, understand and manage emotions, both within ourselves and others. You can apply these skills to improve your self-awareness, resilience, influence and relationships within and outside of the workplace.

During this course, you will improve your understanding of emotions and emotional intelligence and the impact emotions have on the way we think, learn, teach, lead, collaborate and problem solve.

Participants

The course is suitable for individuals looking to develop tools and techniques to effectively apply emotional intelligence.

Learning Outcomes

Following the training participants will be able to:

  • Demonstrate greater self-awareness and awareness of others
  • Apply a technique for effectively asking for, and responding to, feedback
  • Demonstrate greater levels of workplace behavioural agility
  • Examine how we can use proactive and reactive techniques to build resilience and effectively manage strong emotions
  • Positively influence other’s emotions to drive high performance
Hear from participants

The in-house training was professionally conveyed and the content was presented allowing the team to gain insightful knowledge on these topics. Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services

The content was tailored and the right-fit facilitator was matched to our company needs. The quality of the training, client support and overall service was of the highest standard. Agata Wypych, HR & Operations Manager at Excelian Limited

We found the facilitators consistently delivered to an exceptional standard and the learning materials were of high quality. Emma McEvoy, Manager Learning and Development at Australian Paper

The training provided was relevant, engaging and well received by our team. I highly recommend the efficient and professionalism of the Corporate in-house training department. Cathy Gracey, HR Manager at Queensland South Native Title Services

At a glance
What you'll get
  • Facilitator led sessions
  • Skills practice
  • Group exercises and discussions
  • Emotional intelligence self-assessment online as pre-work
Duration
1 day
Maximum group size
Up to 20 people per group
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1300 239 978