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A number of workplace challenges arise from a lack of communication. In many instances, these can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.

This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.


This course would suit managers, team leaders and supervisors seeking an understanding of managing difficult conversations in the workplace.

Learning Outcomes

Following the training participants will be able to:

  • Prepare and plan for a difficult conversation
  • Communicate effectively during a difficult conversation
  • Apply active listening skills
  • Respond rationally and effectively whilst managing your emotions
  • Maintain harmonious working relationships after conducting a difficult conversation

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Hear from participants

The in-house training was professionally conveyed and the content was presented allowing the team to gain insightful knowledge on these topics. Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services

The content was tailored and the right-fit facilitator was matched to our company needs. The quality of the training, client support and overall service was of the highest standard. Agata Wypych, HR & Operations Manager at Excelian Limited

We found the facilitators consistently delivered to an exceptional standard and the learning materials were of high quality. Emma McEvoy, Manager Learning and Development at Australian Paper

The training provided was relevant, engaging and well received by our team. I highly recommend the efficient and professionalism of the Corporate in-house training department. Cathy Gracey, HR Manager at Queensland South Native Title Services

At a glance
What you'll get
  • In-house delivery
  • Case studies
  • Interactive group discussions
  • Activities
  • Facilitator-led discussions
1 day
Maximum group size
Up to 20 people per group
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1300 239 978