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Assertiveness in the workplace is unique, in that it must be combined with a professional approach. Every action you take within the workplace is likely to leave another person, be it client or colleague, with an impression of you. It is therefore necessary to learn how to be assertive in order to feel confident, achieve your personal and company goals while building a good working relationship with clients, customers and colleagues.
This course focuses on developing an understanding about what assertiveness is, assertiveness techniques and how to develop these skills.
This course is suitable for managers and staff who want to build confidence and improve or develop assertive behaviours in the workplace.
Following the training participants will be able to:
"The in-house training was professionally conveyed and the content was presented well, allowing the team to gain insightful knowledge on these topics." - Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services
"The content was tailored and the right-fit facilitator was matched to our company needs. The quality of the training, client support and overall service was of the highest standard." - Agata Wypych, HR & Operations Manager at Excelian Limited
"We found the facilitators consistently delivered to an exceptional standard and the learning materials were of high quality." - Emma McEvoy, Manager Learning and Development at Australian Paper
"The training provided was relevant, engaging and well received by our team. I highly recommend the efficient and professional AHRI Corporate in-house training department." - Cath Gracey, HR Manager at Queensland South Native Title Services
"City of Kingston have used AHRI to deliver training particularly on unconscious bias over the past 18 months. Each time we appreciate the experience and support from everyone at AHRI from administration through to the facilitators. We always receive excellent feedback from our staff that attend the programs and can see the benefits for them, their team and the community." - Rachael Meredith, Organisational Development, City of Kingston
"I would highly recommend AHRI to any organisation who is looking for a cost effective and flexible training provider." - Katie Nash, Capability & Engagement Manager, Brown Family Wine Group
"AHRI tailored their program to meet our specific requirements which resulted in a valuable experience for all of our participants who were at different stages of their career." - Anthony Exelby, Human Resources Manager, GLENCORE
