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CONFLICT AND MEDIATION

While it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs incurred when conflict is not addressed effectively. Effective conflict management is regarded as a core capability for both HR professionals and line managers. It is an ever changing environment that HR professionals and managers are required to design and implement cultural and change strategies to support the development of the workplace.

This program explores the importance of coaching managers to resolve team-based and interpersonal conflict as well as using mediation and alternative dispute resolution (ADR) procedures.

Participants

This course would suit human resource professionals and managers seeking to gain a greater understanding and confidence in managing conflict in their workplace.

Learning Outcomes

Following the training participants will be able to:

  • Identify the nature, causes and impact of workplace conflict
  • Identify the various strategies for managing workplace conflict at an organisational, team and interpersonal level
  • Define the industrial relations legislation regarding dispute resolution processes
  • Enhance their skills in mediation and managing interpersonal and workplace conflict.
Hear from participants

"The in-house training was professionally conveyed and the content was presented well, allowing the team to gain insightful knowledge on these topics." - Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services

"The content was tailored and the right-fit facilitator was matched to our company needs. The quality of the training, client support and overall service was of the highest standard." - Agata Wypych, HR & Operations Manager at Excelian Limited

"We found the facilitators consistently delivered to an exceptional standard and the learning materials were of high quality." - Emma McEvoy, Manager Learning and Development at Australian Paper

"The training provided was relevant, engaging and well received by our team.  I highly recommend the efficient and professional AHRI Corporate in-house training department." - Cath Gracey, HR Manager at Queensland South Native Title Services

"City of Kingston have used AHRI to deliver training particularly on unconscious bias over the past 18 months. Each time we appreciate the experience and support from everyone at AHRI from administration through to the facilitators. We always receive excellent feedback from our staff that attend the programs and can see the benefits for them, their team and the community." - Rachael Meredith, Organisational Development, City of Kingston

"I would highly recommend AHRI to any organisation who is looking for a cost effective and flexible training provider." - Katie Nash, Capability & Engagement Manager, Brown Family Wine Group

"AHRI tailored their program to meet our specific requirements which resulted in a valuable experience for all of our participants who were at different stages of their career." - Anthony Exelby, Human Resources Manager, GLENCORE

At a glance
What you'll get
  • In-house delivery
  • Case studies
  • Interactive group discussions
  • Activities
  • Facilitator-led discussions
Duration
2 days
Maximum group size
Up to 20 people per group
Related courses

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Ignition Training is owned and operated by the Australian HR Institute (AHRI). Are you an AHRI member?*
*Required