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Ignition Training is owned and operated by the Australian HR Institute (AHRI). Are you an AHRI member?*
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CONTACT OFFICER TRAINING

Having contact officers indicates the commitment an organisation has to both preventing discrimination and harassment and taking incidents seriously.

This training will prepare contact officers to effectively perform their role. It will help to understand their role, what defines inappropriate workplace behaviour and how they can manage the issues in an objective way.

During this course you will explore the skills required to be an effective contact officer.  This will include an understanding of your organisation's policies and procedures regarding harassment and conduct and will explore the internal resolution options as well as the relevant legislative framework.

Participants

This course is suitable for contact officers who are involved in raising awareness about inappropriate workplace behaviour.

Learning Outcomes

Following this course, participants will be able to:

  • Define their role and responsibilities
  • Know the relevant internal policies and the resolution options
  • Expand their knowledge of the legislative framework associated with harassment and discrimination
  • Deal with allegations of bullying/harassment or discrimination in an effective way.
Hear from participants

"The in-house training was professionally conveyed and the content was presented well, allowing the team to gain insightful knowledge on these topics." - Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services

"The content was tailored and the right-fit facilitator was matched to our company needs. The quality of the training, client support and overall service was of the highest standard." - Agata Wypych, HR & Operations Manager at Excelian Limited

"We found the facilitators consistently delivered to an exceptional standard and the learning materials were of high quality." - Emma McEvoy, Manager Learning and Development at Australian Paper

"The training provided was relevant, engaging and well received by our team.  I highly recommend the efficient and professional AHRI Corporate in-house training department." - Cath Gracey, HR Manager at Queensland South Native Title Services

"City of Kingston have used AHRI to deliver training particularly on unconscious bias over the past 18 months. Each time we appreciate the experience and support from everyone at AHRI from administration through to the facilitators. We always receive excellent feedback from our staff that attend the programs and can see the benefits for them, their team and the community." - Rachael Meredith, Organisational Development, City of Kingston

"I would highly recommend AHRI to any organisation who is looking for a cost effective and flexible training provider." - Katie Nash, Capability & Engagement Manager, Brown Family Wine Group

"AHRI tailored their program to meet our specific requirements which resulted in a valuable experience for all of our participants who were at different stages of their career." - Anthony Exelby, Human Resources Manager, GLENCORE

At a glance
What you'll get
  • In-house delivery
  • Case studies
  • Interactive group discussions
  • Activities
  • Facilitator-led discussions
Duration
Half day
Maximum group size
Up to 20 people per group
Related courses

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Ignition Training is owned and operated by the Australian HR Institute (AHRI). Are you an AHRI member?*
*Required