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Ignition Training is owned and operated by the Australian HR Institute (AHRI). Are you an AHRI member?*
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HAVING DIFFICULT CONVERSATIONS

A number of workplace challenges arise from a lack of communication. In many instances, these can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.

This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.

Participants

This course would suit managers, team leaders and supervisors seeking an understanding of managing difficult conversations in the workplace.

Learning Outcomes

Following the training participants will be able to:

  • Prepare and plan for a difficult conversation
  • Communicate effectively during a difficult conversation
  • Apply active listening skills
  • Respond rationally and effectively whilst managing your emotions
  • Maintain harmonious working relationships after conducting a difficult conversation

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Hear from participants

"The in-house training was professionally conveyed and the content was presented well, allowing the team to gain insightful knowledge on these topics." - Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services

"The content was tailored and the right-fit facilitator was matched to our company needs. The quality of the training, client support and overall service was of the highest standard." - Agata Wypych, HR & Operations Manager at Excelian Limited

"We found the facilitators consistently delivered to an exceptional standard and the learning materials were of high quality." - Emma McEvoy, Manager Learning and Development at Australian Paper

"The training provided was relevant, engaging and well received by our team.  I highly recommend the efficient and professional AHRI Corporate in-house training department." - Cath Gracey, HR Manager at Queensland South Native Title Services

"City of Kingston have used AHRI to deliver training particularly on unconscious bias over the past 18 months. Each time we appreciate the experience and support from everyone at AHRI from administration through to the facilitators. We always receive excellent feedback from our staff that attend the programs and can see the benefits for them, their team and the community." - Rachael Meredith, Organisational Development, City of Kingston

"I would highly recommend AHRI to any organisation who is looking for a cost effective and flexible training provider." - Katie Nash, Capability & Engagement Manager, Brown Family Wine Group

"AHRI tailored their program to meet our specific requirements which resulted in a valuable experience for all of our participants who were at different stages of their career." - Anthony Exelby, Human Resources Manager, GLENCORE

At a glance
What you'll get
  • In-house delivery
  • Case studies
  • Interactive group discussions
  • Activities
  • Facilitator-led discussions
Duration
1 day
Maximum group size
Up to 20 people per group
Related courses

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Ignition Training is owned and operated by the Australian HR Institute (AHRI). Are you an AHRI member?*
*Required